Terms and conditions

By placing an order on the Internet site www.raphiflo.ch, the customer confirms having read the present terms and conditions and agreeing to them. Raphiflo Sàrl reserves the right to modify these terms and conditions without notice. The terms and conditions in force at the time of the order are binding.

1.         Scope

The execution of the order and the delivery take place exclusively in accordance with the present terms and conditions, on which are based all contracts concluded with Raphiflo Sàrl with respect to the offers proposed on the Internet site www.raphiflo.ch.

2.         Registration

When entering the personal data required at registration, the customer confirms that the information provided is complete and correct. In case of an error in the data of the delivery address, Raphiflo Sàrl cannot be held liable for failure to deliver the product.

The customer is the sole owner of the personal access data and is obliged to treat these confidentially and to prevent access by unauthorized third parties. The customer is solely responsible for the consequences that may ensue. Raphiflo Sàrl assumes no liability for misuse of this data. The customer undertakes to inform Raphiflo Sàrl immediately of any fraudulent use that may be made of his personal access data.

3.         Products

The products offered on the Internet site www.raphiflo.ch are described and presented as accurately as possible, and accompanied with photos of an indicative nature. Nevertheless, in case of error, Raphiflo Sàrl cannot be held liable in any way.

Raphiflo Sàrl takes great care in the selection of the products offered on its website to ensure the highest quality. However, if it turns out that the customer encounters any quality problem with regards to the product, he is kindly asked to inform Raphiflo Sàrl accordingly at the following email address: info@raphiflo.ch.

4.         Prices

The prices are mentioned in Swiss francs and include the prevailing Swiss VAT. They are only valid at the time of placing the order. Prices may be changed without notice.

The price does not include shipping costs or any other costs (custom duties and VAT for deliveries abroad). These remain at the charge of the customer.

5.         Terms of payment

Payment is due in full at the time of placing the order. Raphiflo Sàrl will only debit the relevant amount in case of acceptance of the order. The customer will receive a confirmation email.

The customer pays safely by SOFORT banking, PayPal and bank transfer.

Via SOFORT banking the customer pays directly through the secure procedure of his online banking system through the online direct payment system of the company SOFORT AG. This system has the certificate "Approved Payment System" awarded by TÜV Saarland (testing and certification organisation in Germany). The entry by the customer of the confidential access codes to his online banking and of the confirmation codes occurs exclusively in the secure payment form of SOFORT AG, not at Raphiflo Sàrl. The data are encrypted and transferred to his online bank account. No sensitive information is stored. The bank account of the customer will be debited directly at the time of the transfer.

Via PayPal the customer pays directly by Visa or MasterCard, or through the balance of his PayPal account, using the secure SSL 3 (Secure Socket Layer) protocol. Once the customer has validated his order, he will be automatically directed to the PayPal site to confirm the amount of the order. The confidential data of the customer are automatically encrypted by PayPal. They are not disclosed to Raphiflo Sàrl. The bank account, credit card, or PayPal account of the customer will be directly debited with the amount of his invoice.

Via Virement bancaire the customer is requested to transfer the amount of his order within 7 working days after the order.

6.         Delivery

Upon receipt of payment, the order will be processed as soon as possible.

All our products are delivered in Switzerland by Swiss Post through Economy delivery. The delivery times can vary between 2 and 3 working days (Monday to Friday). We only send our products through Priority delivery on request. Raphiflo Sàrl refuses any liability for late delivery due to the postal services, as well as in the event of a strike.

Raphiflo Sàrl offers free delivery in Switzerland for orders delivered through Economy delivery. For Priority delivery we charge shipping costs of 12 CHF per order. The shipping costs may exceed this standard amount if the parcel exceeds the weight and size standards of Swiss Post.

For delivery outside Switzerland, customers are requested to contact us.

PO boxes are not accepted as delivery address.

Complaints about the delivered products must be made within 24 hours after receipt of the products at the following email address: info@raphiflo.ch. The customer is also requested to contact Raphiflo Sàrl if the packaging is damaged. Any damaged packaging must not be opened.

7.         Right to return

The customer can return the products within 15 working days to the following address: Raphiflo Sàrl, Avenue du Cimetière 10, 1213 Petit-Lancy (GE). The period starts as from the day after receipt of the package.

Raphiflo Sàrl only accepts the return of products in new and unused condition and in their original packaging. Return costs are at the charge of the customer, except in case of a return due to a default that was brought to our knowledge upon receipt of the package. In case of a default of the product, the customer has the option to change the product or to receive reimbursement of the amount paid for the product.

The amount of the returned product will be refunded to the customer upon receipt of the return package and we will confirm him the refund by email.

8.         Gift service

If the customer wishes, Raphiflo Sàrl delivers the purchased product(s) gift wrapped along with a personalized message to any address in Switzerland.

9.         Retention of property

All products remain the property of Raphiflo Sàrl until full payment has been received.

10.       Data protection

The information requested upon creation of the customer’s account will be used solely for the purpose of processing and assessing the orders, as well as for managing the customer’s account. The information provided will in no case be transmitted to third parties.

11.       Disclaimer for links

The Internet site www.raphiflo.ch includes links that refer to other Internet sites. Raphiflo Sàrl states that it has no influence on the content of websites to which these links refer.

12.       Applicable law

Swiss law is applicable to any contract entered into with Raphiflo Sàrl. The provisions arising from the United Nations Convention on Contracts for the International Sale of Goods (CISG) and any other international agreements or treaties are not applicable.

Any dispute arising from a contract concluded with Raphiflo Sàrl shall fall under the exclusive jurisdiction of the ordinary courts of the Canton of Geneva.


Raphiflo Sàrl

Avenue du Cimetière 10

1213 Petit-Lancy (GE)



Registered at the Commercial Register of the Canton of Geneva

Federal identification nr.: CH-660.1.360.014-7

UID: CHE-460.576.659


Legal representatives:

Ilse van de Ven - Boerhave

Viveca De Wilde